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Cards

Cards

Order & Delivery, Top Up & Withdrawals, Usage, Limits

Order& Delivery

Card Delivery

How many cards can I apply for?

What is a virtual card?

How do I apply for a Paytend card?

Setup& Rules

How to change my card limits?

How to activate my card?

Where is my activation email?/I can't find my activation email.

Why was I charged an ATM fee?

Withdrawals& Top up

Is there a service fee for bank card top-up?

Why has my cash withdrawal been reverted?

I don't recognise a cash withdrawal

Why was my cash withdrawal declined?

Which currencies are supported for bank card top-ups?

How to top up MasterCard?

How much is the ATM withdraw Fee?/How often can I withdraw cash for free?

Why didn't an ATM give me cash?

How do I withdraw cash?

What is the maximum I can spend/top up?

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Usage&Transaction

What is Dynamic Currency Conversion (DCC)?

I would like a refund for something I bought

Why has my card payment been reverted?

Why did the merchant charge a fee for my card payment?

Why has my card payment been declined?

Why was I charged more than expected?

I have exceeded all my PIN attempts!

What to do if my card is lost or it’s been compromised?

How can I link my Paytend card to PayPal?

How does 3D Secure work?

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