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Cards
Account
Personal Account
Business Account
Opening an account
General
Verifying Identity
Miscellaneous
Cards
Order& Delivery
Setup& Rules
Withdrawals& Top up
Usage&Transaction
PPOS Acquiring
Becoming a PPos User
Partnership
Security
Account Protection
Passwords
Transaction Dispute
Transfers& Adding money
Transfers
Adding money& Limits
Account statement
Transaction limit
App& Features
Application
Referrals
Account Features
Transfer Features
Bank card Features
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Help Center
Cards
Account
Personal Account
Business Account
Opening an account
General
Verifying Identity
Miscellaneous
Cards
Order& Delivery
Setup& Rules
Withdrawals& Top up
Usage&Transaction
PPOS Acquiring
Becoming a PPos User
Partnership
Security
Account Protection
Passwords
Transaction Dispute
Transfers& Adding money
Transfers
Adding money& Limits
Account statement
Transaction limit
App& Features
Application
Referrals
Account Features
Transfer Features
Bank card Features
Cards
Order& Delivery, Card limits, How to add cards to app
Order& Delivery
How many cards can I apply for?
What is a virtual card?
When will my card arrive?
How to order my card with express delivery?
How do I apply for a Paytend card?
订购卡要收取多少卡费?
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Setup& Rules
How to change my card limits?
How to activate my card?
Where is my activation email?/I can't find my activation email.
Why was I charged an ATM fee?
Withdrawals& Top up
Why has my cash withdrawal been reverted?
I don't recognise a cash withdrawal
Why was my cash withdrawal declined?
Is there a service fee for bank card top-up?
Which currencies are supported for bank card top-ups?
How to top up MasterCard?
How much is the ATM withdraw Fee?/How often can I withdraw cash for free?
Why didn't an ATM give me cash?
How do I withdraw cash?
What is the maximum I can spend/top up?
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Usage&Transaction
What is Dynamic Currency Conversion (DCC)?
I would like a refund for something I bought
Why has my card payment been reverted?
Why did the merchant charge a fee for my card payment?
Why has my card payment been declined?
Why was I charged more than expected?
I have exceeded all my PIN attempts!
What to do if my card is lost or it’s been compromised?
How can I link my Paytend card to PayPal?
How does 3D Secure work?
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