All transactions are processed in real-time, and we'll notify you via push message whenever an incoming or outgoing transaction occurs.
However, sometimes the final amount debited may differ from the original transaction for a few reasons:
- Pre-authorization for deposits: Merchants may block a higher amount as a deposit (for example, at gas stations, car rentals, or hotels). Once the deposit is no longer needed, the difference will be credited back to your account.
- Currency exchange rate fluctuations: If you're making a transaction in a foreign currency, changes in exchange rates may cause slight differences in the total amount charged.
For the best exchange rate, we recommend choosing your local currency when making purchases or withdrawing cash using your Mastercard. If you don't, additional fees may apply.
- International payments: For payments outside the EEA (European Economic Area), an additional fee of 2% (minimum €0.60) is charged.
Please note, we do not charge interest on any differences in amounts.
If you believe a transaction is unauthorized, please contact us, and we’ll assist you in recovering your money.