First, geolocation must be enabled. Then review the guide
we’ve created to help you take the best pictures.
Most photo verifications fail due to bad picture quality.
- Complete the process in a bright environment and use a phone with a good camera.
- If you're using an Android, ensure a proper auto focus.
- Enable or disable your flash according to the surrounding light (only with Android)
- Take your selfie with your id document at eye level (the camera and your document should be at the same height as your eyes).
- Make sure you’re the only person in the photo.
Check your document.
- We only accept photos of your original ID (photocopies or screenshots are not permitted).
- Keep your document on a flat surface and make sure your document is fully visible and the information on it is readable.
- We only accept national IDs and passports.
- Make sure your document isn't damaged in any way.
If you take a picture of your ID and a selfie and the first attempt doesn’t go through, you can just start over again.
Customer support is available Monday - Friday, 9 am - 6 pm (CST).