When will my card arrive?

Standard delivery takes up to 20 business days and is free of charge if it's your first card and you are in EEA. In rural or harder-to-reach areas it can take longer. To stay up-to-date on the delivery progress simply go to the home screen of your Paytend mobile app.

Express delivery takes 5-15 days depends on where you live. In addition to the banner on the home screen of your Paytend  mobile app, you will also receive an email with a tracking link to stay up-to-date on the progress of your card delivery. Learn more in our dedicated article about express delivery.

Please wait until the estimated delivery time has elapsed before taking further action