If you suspect that your Paytend account has been compromised, it's essential to act immediately to secure your account.
To protect your account, change your password as soon as possible by following these steps in the Paytend app:
1. In the app, click on the fourth icon displayed at the bottom.
2. Select Security from the menu.
3. Tap on Password to update it.
If your contact details (email or phone number) may have been compromised, update them in the app:
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Go to the Security section in the app.
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Tap Phone Number or Email to make the necessary changes.
If you're locked out of your account or cannot update your information through the app, please contact our support team as soon as possible via email at service@paytend.com.
Please provide as much detail as possible about your situation to help us verify your identity and assist you quickly.