First things first: at Paytend there are three different PIN codes—your Confirmation PIN your log in password and your Card PIN. Fun fact—you create both of them yourself.
- Your Payment Confirmation PIN
- is used to confirm all actions made within the app, such as transfers, password changes, etc. You set it up from the app when you pair your smartphone for the first time.
- You can change it from My Account > Settings > Modify Paytend's password.
- Your Log in password
- is used to log into the Paytend app.
- You set it up when you register on the app.
- You can change it from My Account > Settings > Modify log in password.
- Your Card PIN
- is used to make withdrawals and pay in shops with your card. You set it up from the app right after receiving and activating your Paytend card.
- You can change it from My Account >Cards, select the card you want to change the PIN. Click view PIN, then input your Payment Confirmation PIN. You would receive a 6 digits SMS code on your phone. After you input the SMS code, you may view your Card PIN/ACS password. Click the edit icon on the top, then you may change your Card PIN. You must use ATM for once to fully set your new PIN number for physical card. For virtual card you don't need to do that.
Important:
We'll never send you a PIN via post or any of our communications channels. You’re the only one who should ever know your PINs.
For security reasons we don’t accept any PIN containing elements of your birth date, address, or any combination of repeated digits or numerical sequences (such as 1994, 1331, or 1234). If the number you chose is incorrect, please try a different combination.