If you notice any suspicious or unauthorised transactions on your Paytend account, it’s important to act quickly to protect your funds and report the issue.
Contact Our Customer Support Team Immediately
You can reach us in the following ways:
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Via the Paytend app – use the in-app chat feature for immediate assistance.
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By email – contact us at service@paytend.com.
If you prefer to speak over the phone, you can request a callback during your chat with our support team. One of our agents will call you within the hour to discuss the issue in detail.
Share All Relevant Details
When speaking with a support agent, please describe the situation clearly and include:
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The date and amount of the transaction
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The name of the merchant or recipient
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Why you believe the transaction is suspicious or unauthorised
Even small details can help our team investigate and assist you more effectively.
Our Investigation Process
Rest assured, we take all reports of fraud and suspicious activity seriously. Each case is reviewed individually by our dedicated team, in line with strict security protocols and legal obligations.
The resolution time can vary depending on the complexity of the case — some may be resolved in a few days, while others could take several weeks.
4. Consider Filing a Police Report
If you have a strong reason to believe your account has been hacked or are a victim of fraud, we recommend also filing a police report. This may support further investigation and recovery efforts.