It’s important to keep your personal data up to date (for example, your phone number is necessary to connect your smartphone). Here's how you can change your information:
- Delivery address or password,: You can change this information yourself at any time in the app. Just go to My Account and select Settings then Personal Settings.
- Name and sex: Chat with us and send two forms of ID: a copy of your new ID card or passport as well as an official document of the change (a marriage licence or updated birth certificate).
- Nationality: Chat with us and send a copy of your new ID card or passport.
- Email address: You’ll need to contact us via chat for this. We need to verify it’s really you changing your information so we can’t change any personal data over email.
- Phone number: You can now change your phone number yourself at any time in the app. Just go to My Account and select Settings then Personal Settings.
- Note: To be able to update your phone number in the app, you must use your paired device, meaning the smartphone linked to your account.