The payment confirmation PIN is the code you use to confirm transfers or any other transactions you make from your Paytend app. If you aren’t sure what it is, remember that you created your own Payment confirmation PIN when you paired your smartphone with your account for the first time.
If you’ve forgotten your PIN code or want to change it, you can do so at any time. Simply follow these steps:
- Open your Paytend app, go to My Account, then click Settings at right top.
- Choose Modify Paytend Password
- A confirmation email would automatically sent to your registered email address.
- Check your email and click yes to authorize.
- An 6 digit authorization code would be sent to your registered phone number, please fill into the Paytend App.
- Put into your ID number/Passport code accordingly.
- Now you can set up your new password here, and put into your new password again for confirmation.
- Please remember your new password and try not to forget again.
If you enter your Confirmation PIN incorrectly 5 times in a row, you'll have to reset it before trying again.
For security reasons we don’t accept any PIN containing elements of your birth date, address, or any combination of repeated digits or numerical sequences, such as 111111, 123456 or 654321. If the number you chose fails, please try again with a different combination.
Remember that your confirmation PIN is not the same as your debit card PIN,(new tab) although you can certainly choose the same PIN code for both if you wish.