If you wish to close your account, there are a few steps and important considerations to keep in mind. Below, we outline the process and requirements for closing your account.
How to Request Account Closure
To request the closure of your account, please contact our customer support team via email (service@paytend.com) or live chat. Before we can proceed, you will need to complete an account ownership verification for security purposes.
Actions to Take Before Requesting Account Closure
Before you request to close your account, please ensure that the following actions have been completed:
- Make sure that you have withdrawn any remaining balance from your account. This ensures that you have access to your funds before the account is closed.
- Download any account statements or documents you may need from the app, as these will no longer be accessible once the account is closed.
PLEASE NOTE: If you proceed with closing your account, please note that you will not be able to register for a new account with us for the next 6 months.
Need Assistance?
If you have any questions or require further assistance, please do not hesitate to contact our customer support team. We are here to help you through the process and address any concerns you may have.