---
title: Why did my SEPA transfer fail?/Why is my transfer still pending in the Paytend app?
description: Please check if amlsupport@paytend.com sent you an email requesting supporting documents for relevant transactions and reply accordingly. After the alert is cleared your transaction and account would
---

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# Why did my SEPA transfer fail?/Why is my transfer still pending in the Paytend app?

Please check if amlsupport@paytend.com sent you an email requesting supporting documents for relevant transactions and reply accordingly. After the alert is cleared your transaction and account would be back normal.

Or if you didn't find amlsupport@paytend.com sent you any email, please contact customer service.

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